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Terms Conditions for Your jay 9 Account

These terms set out how your account works, what we ask when you deposit through bKash, Nagad or Rocket, and how withdrawals are verified. Opening an account means you accept these rules and understand that eligibility depends on local law in Bangladesh.

Account verification requiredbKash, Nagad, Rocket wallet checksWithdrawal identity matchEligible regions onlyAge and residency rules

Explore the Lobby Read FAQ

How We Run Accounts and Payments

jay 9 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We operate jay 9 for users in regions where local law permits online gaming and betting. When you open an account, you confirm that you meet the legal age requirement in your jurisdiction and that you're accessing the platform from an eligible location. We check the

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wallet you register for deposits — bKash, Nagad or Rocket — to make sure it matches the account holder name you gave us. If the names don't align, we'll ask you to verify ownership before we process a withdrawal. We reserve the right to ask for
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identity documents at any stage, especially before large payouts or if we see unusual activity. Deposits clear once your mobile wallet confirms the transaction; we don't control how fast bKash, Nagad or Rocket process on their side. Withdrawals go back to the same wallet you used
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to fund your account, and we run anti-fraud checks before releasing funds. If you breach these terms — multiple accounts, mismatched identity, restricted-territory access — we may suspend your account and withhold any balance until the issue is resolved. We update these terms occasionally; continued use
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after an update means you accept the revised version. For disputes, you agree to contact our support team first before seeking external resolution.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

GET HELP

Contact Us About Terms or Account Issues

If something in these terms isn't clear, or you need help with wallet verification, withdrawal holds or account access, reach out through any of the channels below. We handle Bangladesh queries in English and aim to reply within a few hours during business days.

TRUST LAYER

How We Handle Your Account Data and Security

We collect your name, mobile number, wallet details and transaction history to run your account, verify payments and meet regulatory obligations where they apply. Personal data stays on secure servers; we don't sell it to third parties. You can request a copy of what we hold or ask us to close your account and delete your records by contacting support.

Wallet Verification

We match your registered bKash, Nagad or Rocket number to the account holder name you provide. Mismatches trigger a hold until you send us a mobile wallet statement or government ID that proves ownership.

Data Retention

We keep account records, deposit logs and withdrawal history for as long as your account is active, plus a retention period after closure to meet legal and audit requirements in jurisdictions where they exist.

Cookies and Tracking

Our site uses cookies to remember your login, track session activity and analyse how visitors move through the lobby. You can disable non-essential cookies in your browser settings without losing core account access.

Request Changes

To update your registered name, mobile number or wallet, email support with your account ID and the new details. Significant changes may require fresh identity checks before we apply them to your profile.

Terms & Conditions FAQ

You must be of legal age in your jurisdiction and accessing from a region where local law permits online gaming. We verify identity and wallet ownership before processing withdrawals.

We check that the mobile wallet you use for deposits matches the name on your account. It prevents fraud and ensures withdrawals go back to the person who funded the account.

No. Withdrawals return to the same bKash, Nagad or Rocket number you used to deposit. If you need to change wallets, contact support to update your registered payment method first.

We may suspend your account, cancel pending withdrawals and hold your balance until the issue is resolved. Serious breaches like multiple accounts or identity fraud can result in permanent closure.

Email support with your account ID and a closure request. We'll process it within a few business days and delete personal data after the retention period required by applicable regulations.

Yes, we update them occasionally to reflect new features, payment methods or legal requirements. Continued use after an update means you accept the revised terms; we'll post a notice when changes go live.

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