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Privacy Policy

We collect and handle your account information when you register, deposit via bKash, Nagad or Rocket, and use the lobby. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account dataPayment recordsDevice accessContact detailsSession history
jay 9 Privacy Policy
POLICY CONTACT

Reach Us About Privacy

If you want to review the data we hold, request deletion, or ask how we use your payment records, our support team can walk you through the process. Contact us by live chat for immediate help or send an email if you prefer a written record of your request.

Team online

Live Chat

Open the chat icon in the bottom corner of any page and ask about privacy, data access or deletion requests. Support answers in real time and can escalate your case if needed.

Email Support

Send your question to our support address with your registered mobile number so we can verify your account. We respond within one business day with the information you need or the next steps.

Account Settings

Log in and head to your profile page to review the contact details and payment methods we have on file. You can update your email or mobile number directly from that screen.

DATA SECURITY

How We Protect Your Information

We use encryption to secure data in transit between your device and our servers, and access to stored records is restricted to authorized personnel only. Payment information from bKash, Nagad and Rocket is handled according to the security standards those services require, and we do not store your wallet PIN or full transaction credentials. Session tokens expire after a period of inactivity so no one can access your account if you leave your device unattended. You control whether we remember your login on a given device, and you can revoke access from the account-settings page at any time.

Encrypted Connections

Every login, deposit and withdrawal request travels over an encrypted channel so your credentials and payment details remain private even on shared networks.

Cookie Consent

We use cookies to keep you logged in and to remember your language and currency preferences. You can clear or block cookies in your browser settings, but some features may not work as smoothly.

Data Retention

Account records and transaction logs are kept for the period required by applicable regulation in eligible regions. After that window we delete or anonymize your data unless you ask us to keep it longer.

Your Rights

You can request a copy of the data we hold, ask us to correct an error, or submit a deletion request by contacting support. We process these requests within the timeframe set by local law where it applies.

Privacy Policy FAQ

We ask for your mobile number, email address and a password when you create an account. Payment records from bKash, Nagad or Rocket deposits are logged so we can process transactions and verify your identity.

Yes. Contact support by live chat or email and request a copy of your account data. We will verify your identity and send you a report within the timeframe required by applicable regulation in eligible regions.

Log in and go to account settings, or contact support and ask for account closure. We will delete your personal information after any required retention period ends, unless local law requires us to keep transaction records longer.

We do not sell or share your personal data for marketing purposes. Payment processors like bKash, Nagad and Rocket receive the transaction details needed to complete deposits and withdrawals, and we may share data with regulators if required by law.

Cookies keep you logged in, remember your language and currency preferences, and help us understand which lobby sections you visit. You can block or delete cookies in your browser settings, but some features may not work properly.

If a breach affects your account we will notify you by email or SMS as soon as we confirm the incident. We follow the disclosure requirements set by applicable regulation in supported jurisdictions and work to secure the platform immediately.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.